Terano Apps Support

Need help with our Jira Cloud apps?

Use Service Desk for technical issues or email for general questions.

Jira Cloud focusedAtlassian Marketplace apps

Choose your support channel

For fastest resolution, use Service Desk and include issue context.

Recommended

Use the Atlassian portal for technical issues, setup help, and bug reports.

Best for: technical support

Use email for licensing, partnership, and general product questions.

Best for: non-technical inquiries

Include these basics so we can diagnose and respond quickly.

Share your Jira site URL and app name.

Say where it happens (Create Issue, transition, JQL, etc.).

Add screenshots, error text, and quick repro steps.

Open the docs for setup, configuration, and troubleshooting.

Issue templates, defaults, and hierarchy generation.

Multiple time buckets and Duration fields with JQL support.

Adaptive Jira forms with conditional visibility and validation.

Automated reminders for worklog compliance.

Pick a channel above and send the key details.